Stuck on something, found a bug, or need to manage your account? Here is how to get answers, and how to reach a real person.
Contact us
Email us about anything: bugs, accounts, feedback, or a question that isn't covered below.
✉ eyesxpert@gmail.comOpen Profile → Settings in the app and choose to delete your account. This permanently removes your account, profile, saved progress, and leaderboard entries.
Prefer us to do it? Email eyesxpert@gmail.com from the address linked to your account.
No. You can play every game offline as a guest. Signing in is optional, and only needed if you want to save your progress across devices, appear on the leaderboard, or add friends.
Open the player's profile and choose Block or Report. Blocking immediately stops them from interacting with you. Reports are reviewed so we can act on abuse or rule-breaking.
Email eyesxpert@gmail.com with your device model, what happened, and the steps that led to it. Screenshots or a screen recording help a lot.
Naqoins are NaqiVerse's in-game currency, and you earn them simply by playing. Spend them in the Theme Shop to unlock new looks for the app and games. There is no real money involved and nothing to buy with cash.
First, make sure you are signed in to the same account you used before, and that you have a working internet connection. Your saved progress restores from the cloud once you are signed in.
Still not right? Email us and we'll help you recover it.
NaqiVerse is free to play. As it stands today there are no ads and no in-app purchases, and everything is unlocked through play.
NaqiVerse has zero tolerance for abusive behaviour or objectionable content. You can report or block any player from their profile, and we review every report. If something needs urgent attention, email us directly.